Refund policy
Refund Policy
90-Day Money-Back Guarantee
Try Skinny Coffee SuperBoost risk-free. If you're not satisfied for any reason, you can request a full refund within 90 days of delivery, even if the bag is empty.
The guarantee applies to all orders, including discounted and promotional offers.
How to request a refund:
- Contact our Customer Care team first at info@shopskinnycoffee.com or (844) 929-2399. We'll guide you through the process.
- Send back your bag or container, whether it's unopened, opened or empty.
- Once we receive it, we'll process your refund right away and notify you by email.
Refunds go back to your original payment method and usually appear within 7–10 days, depending on your card issuer.
Please note: You need to contact our team before returning or refusing an order. Orders that are refused at delivery or returned without contacting us first won't qualify for an automatic refund.
Return Shipping
Shipping to you is always free. The cost of sending your return back to us is not covered and is not refundable.
Order Changes
You can change or cancel an order within 24 hours of purchase by emailing info@shopskinnycoffee.com. After that, your order has already been prepared for shipping and can't be modified.
Exchanges
Picked the wrong product? You can exchange it for another one. Contact our Customer Care team and return the original item following the same steps as a refund. Return shipping isn't covered.
Please note:
- Choosing an exchange replaces the money-back guarantee for the original order, so that order can no longer be refunded afterward.
- Each order can be exchanged only once.
Damaged, Missing or Defective Items
If your order arrives damaged, missing items or unusable, contact us at info@shopskinnycoffee.com. We'll send you a free replacement or give you a full refund, whichever you prefer.
Delivered but Not Received
If your tracking shows your order as delivered but you haven't received it, contact us. If the carrier can't confirm the delivery, we'll send you a replacement.
If the carrier confirms delivery to the address entered at checkout, we can't be responsible for lost packages unless insured shipping was selected. Please double-check your shipping address before placing your order.
Contact Us
Questions about a refund, return or exchange? Email info@shopskinnycoffee.com or call (844) 929-2399, Monday–Friday, 8 AM–5 PM ET.